# Cannot order rpi4

**URL:** https://forums.pimoroni.com/t/cannot-order-rpi4/19376
**Category:** Support
**Created:** [April 25, 2022, 8:14am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376 "2022-04-25T08:14:10Z")
**Posts on this page:** 7
**Page:** 1

<div class="post-metadata">

### Author: ![inghamio](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/inghamio/32/8739_2.png) [@inghamio](https://forums.pimoroni.com/u/inghamio)
#### Post date: [April 25, 2022, 8:14am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/1 "2022-04-25T08:14:10Z")

</div>

Hi I’m trying to buy a rpi but it’s saying only logged in customers with an order history can order - which describes me! Can anyone help? Ta

---

<div class="post-metadata">

### Author: ![hel](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/hel/32/6075_2.png) [@hel](https://forums.pimoroni.com/u/hel)
#### Post date: [April 25, 2022, 8:17am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/2 "2022-04-25T08:17:51Z")

</div>

Drop me a DM with your email address or an old order number and I’ll take a look at your account :)

---

<div class="post-metadata">

### Author: ![inghamio](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/inghamio/32/8739_2.png) [@inghamio](https://forums.pimoroni.com/u/inghamio)
#### Post date: [April 25, 2022, 10:07am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/3 "2022-04-25T10:07:43Z")

</div>

Forgive me, but I cannot see the DM envelope button anywhere on these forums. Is it because my forum account is new? Thanks

---

<div class="post-metadata">

### Author: ![alphanumeric](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/alphanumeric/32/2729_2.png) [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)
#### Post date: [April 25, 2022, 10:18am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/4 "2022-04-25T10:18:58Z")

</div>

Click on her avatar, then click the blue message box.

---

<div class="post-metadata">

### Author: ![inghamio](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/inghamio/32/8739_2.png) [@inghamio](https://forums.pimoroni.com/u/inghamio)
#### Post date: [April 25, 2022, 10:21am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/5 "2022-04-25T10:21:18Z")

</div>

Yeah, that’s what I tried first. I’m not seeing any sort of message box!

---

<div class="post-metadata">

### Author: ![hel](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/hel/32/6075_2.png) [@hel](https://forums.pimoroni.com/u/hel)
#### Post date: [April 25, 2022, 10:29am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/6 "2022-04-25T10:29:26Z")

</div>

I’ve tried sending you a DM first but if that doesn’t work you can drop us a message via the support form :) [Contact Us for Raspberry Pi Technical Support - Pimoroni](https://shop.pimoroni.com/pages/contact-us)

---

<div class="post-metadata">

### Author: ![inghamio](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/inghamio/32/8739_2.png) [@inghamio](https://forums.pimoroni.com/u/inghamio)
#### Post date: [April 25, 2022, 10:30am UTC](https://forums.pimoroni.com/t/cannot-order-rpi4/19376/7 "2022-04-25T10:30:40Z")

</div>

Got it, thanks. I’ll mark this thread as solved.