# Didn't receive my order since 11/03? **URL:** \ **Category:** Support\ **Created:** [March 30, 2016, 3:16pm UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167 "2016-03-30T15:16:40Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![rantawi](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rantawi](https://forums.pimoroni.com/u/rantawi)\ **Post date:** [March 30, 2016, 3:16pm UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167/1 "2016-03-30T15:16:41Z")
I am still waiting for my order of “Raspberry Pi 7” Touchscreen Display with Stand" since 11th of this Month. Order #PI59710. I have sent two e-mails to [support@pimoroni.com](mailto:support@pimoroni.com) without replies! Please help. ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [March 30, 2016, 3:46pm UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167/2 "2016-03-30T15:46:40Z")
Sorry, we’re still chugging through our support backlog from over Easter. I’ve replied, just so you know we’re alive, and handed your ticket to Matt, who’ll look into it tomorrow! ---
**Author:** ![rantawi](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rantawi](https://forums.pimoroni.com/u/rantawi)\ **Post date:** [March 30, 2016, 10:20pm UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167/3 "2016-03-30T22:20:51Z")
It’s 20 days now! You promised to deliver in one business day. I will be waiting for your reply. Thanks. ---
**Author:** ![rantawi](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rantawi](https://forums.pimoroni.com/u/rantawi)\ **Post date:** [April 2, 2016, 1:10pm UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167/4 "2016-04-02T13:10:29Z")
I just received an offer from your sales people?!! Would you please send me my shipment first? I am supposed to do a small educational project for my nephew for his school which should be delivered before 10th of this April. And your shipment still needs to be delivered to me to Jordan (6 more days). ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [April 4, 2016, 11:28am UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167/5 "2016-04-04T11:28:10Z")
Hi, please respond via email, since we’re unable to discuss details of your order on the forums ( for your own privacy ). Sales emails are automated, so this certainly wasn’t a deliberate attempt to insult you. We also certainly don’t make any promises that we can deliver via free shipping in 1 business day to Jordan. It’s quite clear that you have used a freight forwarding service, and your concerns about shipping delays and your missing parcel would be best directed at them. ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [April 4, 2016, 11:28am UTC](https://forums.pimoroni.com/t/didnt-receive-my-order-since-11-03/2167/6 "2016-04-04T11:28:16Z")