# Hyperpixel 4 - touchscreen not working
**URL:** https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300
**Category:** Support
**Created:** [December 1, 2019, 9:55pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300 "2019-12-01T21:55:28Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@paul](https://forums.pimoroni.com/u/paul)
#### Post date: [December 1, 2019, 9:55pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/1 "2019-12-01T21:55:28Z")
Hello,
I am trying to get a hyperpixel 4 working but I’m having trouble with the touchscreen. I used the script recommended on the product page to install the drivers.
Can someone please provide some indication on how to debug the issue?
Thanks !
---
### Author:  [@Crowbot](https://forums.pimoroni.com/u/Crowbot)
#### Post date: [December 1, 2019, 10:21pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/2 "2019-12-01T22:21:42Z")
Can you please give more information about what’s working and what’s not. And which Pi you’re using.
Welcome to the forum.
---
### Author:  [@paul](https://forums.pimoroni.com/u/paul)
#### Post date: [December 1, 2019, 10:28pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/3 "2019-12-01T22:28:23Z")
Thanks!
I am using a raspberry pi 4 and I got the LCD working but not the touchscreen.
I am running the latest raspbian buster.
---
### Author:  [@Crowbot](https://forums.pimoroni.com/u/Crowbot)
#### Post date: [December 1, 2019, 11:03pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/4 "2019-12-01T23:03:09Z")
I don’t have one myself but someone will chime in. In the meantime search the forum for your issue.
I found this: [Hyperpixel 4.0 - the \*Touch\* is NOT working](https://forums.pimoroni.com/t/hyperpixel-4-0-the-touch-is-not-working/11719) and
[Hyperpixel 4.0 - touch not working](https://forums.pimoroni.com/t/hyperpixel-4-0-touch-not-working/8185/4)
I hope this helps.
---
### Author:  [@paul](https://forums.pimoroni.com/u/paul)
#### Post date: [December 1, 2019, 11:26pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/5 "2019-12-01T23:26:57Z")
I have been searching pimoroni forum and google. It looks like there are a few people with this issue. No clear solution yet.
What interface is the touchscreen on? I2C?
---
### Author:  [@Crowbot](https://forums.pimoroni.com/u/Crowbot)
#### Post date: [December 2, 2019, 12:54am UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/6 "2019-12-02T00:54:29Z")
I haven’t been able to find any technical data on the TS. Have you contacted tech support at Pimoroni?
---
### Author:  [@paul](https://forums.pimoroni.com/u/paul)
#### Post date: [December 2, 2019, 8:55am UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/7 "2019-12-02T08:55:09Z")
No, I didn’t. Are they monitoring the forum?
---
### Author:  [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)
#### Post date: [December 2, 2019, 10:11am UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/8 "2019-12-02T10:11:45Z")
The pinout is here
> **[Hyperpixel4 at Raspberry Pi GPIO Pinout](https://pinout.xyz/pinout/hyperpixel4#)**
>
> An 800x480 pixel 60FPS 4
It doesn’t use i2c for touch. SPI maybe?
I have to ask the obvious, your sure its the touch version? I only ask because there is a non touch version.
`curl https://get.pimoroni.com/hyperpixel4 | bash` is what you ran from command line? The 4 in the hyperpixel4 is important. Although, if you had run the other hyperpixel installer the screen likely wouldn’t be working at all. I’ll ask anyway just to be sure though.
---
### Author:  [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)
#### Post date: [December 2, 2019, 10:24am UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/9 "2019-12-02T10:24:49Z")
There are alternative install instructions here for the Pi 4, if that helps.
> **[pimoroni/hyperpixel4](https://github.com/pimoroni/hyperpixel4/tree/pi4)**
>
> Driver for the Pimoroni HyperPixel 4.0" Touchscreen Display - pimoroni/hyperpixel4
There is a “contact us” link on the main shop page you can use to contact Pimoroni directly via e-mail.
[https://shop.pimoroni.com/pages/contact-us](https://shop.pimoroni.com/pages/contact-us)
If you go that route put a link to this thread in that support e-mail.
---
### Author:  [@paul](https://forums.pimoroni.com/u/paul)
#### Post date: [December 2, 2019, 11:45am UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/10 "2019-12-02T11:45:25Z")
I can confirm I do have the touch version, I checked after I saw similar questions on other threads.
I did use the same command to install the drivers.
I will have a go and try the alternative install instructions.
Thank you !
---
### Author:  [@paul](https://forums.pimoroni.com/u/paul)
#### Post date: [December 4, 2019, 8:33pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/11 "2019-12-04T20:33:33Z")
Turns out it was an assembly issue. I took my setup apart and put it back together. It now works. I remember some i2c related errors in dmesg.
---
### Author:  [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)
#### Post date: [December 4, 2019, 11:42pm UTC](https://forums.pimoroni.com/t/hyperpixel-4-touchscreen-not-working/12300/12 "2019-12-04T23:42:13Z")
What ever works. :) Glad you got it working.