# Inky pHAT not changing from shipped image
**URL:** https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195
**Category:** Support
**Created:** [September 5, 2022, 3:31am UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195 "2022-09-05T03:31:02Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@LordChronos](https://forums.pimoroni.com/u/LordChronos)
#### Post date: [September 5, 2022, 3:31am UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195/1 "2022-09-05T03:31:02Z")
Hi, I’m having trouble getting my Inky pHAT to change from the inkyphat image
When I run the provided example code for the Inky pHAT on a raspberry pi 3b I get the response
```auto
python3 name-badge.py --type "auto" --colour "red" --name "Inigo Montoya"
Inky pHAT/wHAT: Hello... my name is:
Use Inky pHAT/wHAT as a personalised name badge!
Detected Red pHAT (SSD1608)
```
Debug that may be useful
```auto
pip3 show inky
Name: inky
Version: 1.3.2
Summary: Inky pHAT Driver
Home-page: http://www.pimoroni.com
Author: Philip Howard
Author-email: phil@pimoroni.com
License: MIT
Location: /home/pi/.local/lib/python3.7/site-packages
Requires: numpy, smbus2, spidev
Required-by:
```
SPI and I2C are both enabled, I reseated the ribbon cable and the hat looks to be connected correctly
---
### Author:  [@Shoe](https://forums.pimoroni.com/u/Shoe)
#### Post date: [September 5, 2022, 5:51pm UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195/2 "2022-09-05T17:51:01Z")
How did you install the software for it? If I remember right there was some oddness where software was updated and then the old version caused problems for people. Perhaps try the install method here: [GitHub - pimoroni/inky: Combined library for V2/V3 Inky pHAT and Inky wHAT.](https://github.com/pimoroni/inky)
---
### Author:  [@LordChronos](https://forums.pimoroni.com/u/LordChronos)
#### Post date: [September 5, 2022, 10:39pm UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195/3 "2022-09-05T22:39:43Z")
I installed using pip3 on that page, it looks like my version matches the latest release but it still doesn’t work
---
### Author:  [@Shoe](https://forums.pimoroni.com/u/Shoe)
#### Post date: [September 9, 2022, 8:26pm UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195/4 "2022-09-09T20:26:33Z")
In that case, you best bet might be to email Support[at][Pimoroni.com](http://Pimoroni.com), or @ some of the developers here.
---
### Author:  [@LordChronos](https://forums.pimoroni.com/u/LordChronos)
#### Post date: [September 16, 2022, 3:58pm UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195/5 "2022-09-16T15:58:32Z")
After reinstalling Raspberry pi os on my pi and going through all the steps again it worked.
No idea why but very happy :)
---
### Author:  [@LordChronos](https://forums.pimoroni.com/u/LordChronos)
#### Post date: [September 16, 2022, 3:59pm UTC](https://forums.pimoroni.com/t/inky-phat-not-changing-from-shipped-image/20195/6 "2022-09-16T15:59:03Z")
Thank you for your help