# Just received another Pi Zero W, WiFi and Bluetooth not working

**URL:** <https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869>\
**Category:** Support\
**Created:** [September 4, 2017, 2:01pm UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869 "2017-09-04T14:01:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![trico](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/trico/32/1960_2.png) [@trico](https://forums.pimoroni.com/u/trico)\
**Post date:** [September 4, 2017, 2:01pm UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869/1 "2017-09-04T14:01:33Z")

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Hello,

I’ve just received my order (#PI211147) but there’s a problem with the Raspberry Pi Zero W - wifi and bluetooth are not working.

I have 4 x Raspberry Pi Zero, 2 x Raspberry Pi Zero W and 1x Raspberry Pi 3.

I just flashed a new 2017-07-05-raspbian-jessie-lite (dropping ssh and wpa\_supplicant.conf to boot, like I always do for a headless setup) and the new Pi Zero W doesn’t show any wifi or bluetooth. Tried same card with the other W that I have and everything works ok. Tried on two other Pi Zeros with wifi dongle and everything works just fine.

The new W works fine with a wifi dongle, still bluetooth is not showing anywhere (listed as dead).

Thanks in advance

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**Author:** ![RaspberryPicardBox](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/raspberrypicardbox/32/7454_2.png) [@RaspberryPicardBox](https://forums.pimoroni.com/u/RaspberryPicardBox)\
**Post date:** [September 4, 2017, 2:12pm UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869/2 "2017-09-04T14:12:09Z")

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Hi there Trico,

Take a look at this post here and follow it through to see if you also have a dud Zero W: [No Wifi/Bluetooth on Pi0W V1.1](http://forums.pimoroni.com/t/no-wifi-bluetooth-on-pi0w-v1-1/5026?u=raspberrypicardbox)

If so, drop an email to [support@pimoroni.com](mailto:support@pimoroni.com) mentioning this post and they’ll sort out a replacement for you. :)

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**Author:** ![trico](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/trico/32/1960_2.png) [@trico](https://forums.pimoroni.com/u/trico)\
**Post date:** [September 4, 2017, 2:18pm UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869/3 "2017-09-04T14:18:31Z")

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Thank you for your reply.

I’ve checked and it’s not a dud:

vcgencmd otp\_dump:

30:009000c1

cat /proc/cpuinfo:

processor : 0  
model name : ARMv6-compatible processor rev 7 (v6l)  
BogoMIPS : 697.95  
Features : half thumb fastmult vfp edsp java tls  
CPU implementer : 0x41  
CPU architecture: 7  
CPU variant : 0x0  
CPU part : 0xb76  
CPU revision : 7

Hardware : BCM2835  
Revision : 9000c1  
Serial : 00000000665b4e72

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**Author:** ![sandyjmacdonald](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/sandyjmacdonald/32/393_2.png) [@sandyjmacdonald](https://forums.pimoroni.com/u/sandyjmacdonald)\
**Post date:** [September 4, 2017, 2:29pm UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869/4 "2017-09-04T14:29:50Z")

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In that case, it sounds like faulty hardware. Could you email [support@pimoroni.com](mailto:support@pimoroni.com) and we’ll get a new one sent out, please?

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<div class="post-metadata">

**Author:** ![trico](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/trico/32/1960_2.png) [@trico](https://forums.pimoroni.com/u/trico)\
**Post date:** [September 4, 2017, 2:33pm UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869/5 "2017-09-04T14:33:56Z")

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Will do.

Thank you for your support :)

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<div class="post-metadata">

**Author:** ![trico](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/trico/32/1960_2.png) [@trico](https://forums.pimoroni.com/u/trico)\
**Post date:** [September 8, 2017, 9:01am UTC](https://forums.pimoroni.com/t/just-received-another-pi-zero-w-wifi-and-bluetooth-not-working/5869/6 "2017-09-08T09:01:17Z")

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Hello,

Just got my replacement, working perfectly :)

Thank you for your great support!