# My PiHub is not working **URL:** \ **Category:** Support\ **Created:** [November 7, 2014, 6:38pm UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148 "2014-11-07T18:38:21Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![poutnik](https://avatars.discourse-cdn.com/v4/letter/p/e9a140/32.png) [@poutnik](https://forums.pimoroni.com/u/poutnik)\ **Post date:** [November 7, 2014, 6:38pm UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148/1 "2014-11-07T18:38:21Z")
Hello, I recently bought a PiHub (over Amazon) and it doesn’t seem to be working properly. Before I try and send it back to Amazon, I thought I’d try and see if the problem didn’t come from me plugging the PiHub poorly. So after opening the box, I plugged the power on the PiHub and used and USB cable I had laying around to try and power the Pi. I plugged it in the bottom left plug, the one with the Raspberry logo behind it. Then the Pi doesn’t power on. I tried to see if my Pi was still working with another power supply, and it did work properly. I decided to try the PiHub as a USB hub, and wasn’t able to see my external HDD through the PiHub on my computer (it did power up the HDD though). There’s a photo of how I plugged it : [http://imgur.com/11pzRGY](http://imgur.com/11pzRGY) Is this issue common ? ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [November 7, 2014, 7:47pm UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148/2 "2014-11-07T19:47:57Z")
Ahoy! First up, have you tried the PiHub on another computer to see if the problem is the same? Could you take a photo of your setup with the hard drive connected, it might help. It’s not a problem I’ve come across before, but this is actually the first time I’ve even heard of a PiHub problem so I’m probably not the best person to answer… but we can try some things and see how it goes! ---
**Author:** ![poutnik](https://avatars.discourse-cdn.com/v4/letter/p/e9a140/32.png) [@poutnik](https://forums.pimoroni.com/u/poutnik)\ **Post date:** [November 8, 2014, 10:58am UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148/3 "2014-11-08T10:58:51Z")
> this is actually the first time I’ve even heard of a PiHub problem That would explain why I couldn’t find any topic relating to issues with it online. [Here is a photo of my external HDD plugged into my computer through the PiHub](http://imgur.com/nfPFO4X). The computer doesn’t recognize the HDD at first (I have to go through My Computer \> Manage \> Disk Manager for it to be shown. It then asks me to initialize the disk, but when I try and do that it says the disk is not ready – even though the disk works properly when plugged directly on my computer) ---
**Author:** ![poutnik](https://avatars.discourse-cdn.com/v4/letter/p/e9a140/32.png) [@poutnik](https://forums.pimoroni.com/u/poutnik)\ **Post date:** [November 9, 2014, 12:01am UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148/4 "2014-11-09T00:01:45Z")
Hey, I back with some new results. It seems my problem is coming from the power supply of the PiHub. I made an imgur album that shows what works and what doesn’t. I guess the 2,1 mm jack adapter doesn’t function properly. [[Album] My issues with my PiHub ![](https://i.imgur.com/.jpg?fb "My issues with my PiHub") ](https://imgur.com/a/Ixhcc) I’m going to ask Amazon for a refund, but I don’t know if I’m going to buy another PiHub or not; if the problem comes from the EU adapter that doesn’t work, I may have the same problem with a new product. ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [November 9, 2014, 9:05am UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148/5 "2014-11-09T09:05:47Z")
That’s a sensible course of action- I’ve not heard of this problem before though so I’m going to guess you got a faulty PiHub or Adaptor and would recommend both are replaced. It’s possible that we might want to take a look at it to see what the fault is- if that happens to be the case would you be happy to send it back and have us cover postage? Thanks and I’m really sorry you got a dud! - edit, corrected PiBow to PiHub, must have had PiBows on the brain! ---
**Author:** ![poutnik](https://avatars.discourse-cdn.com/v4/letter/p/e9a140/32.png) [@poutnik](https://forums.pimoroni.com/u/poutnik)\ **Post date:** [November 11, 2014, 6:08pm UTC](https://forums.pimoroni.com/t/my-pihub-is-not-working/148/6 "2014-11-11T18:08:40Z")
Sure, I wouldn’t mind at all. I wonder however how the logistics would go; I know how to return the product to Amazon, but I don’t quite know how to do the same with you. Let me know if ytou’re still interested, or I will have to send it back to Amazon before early December.