# Need to cancel the order

**URL:** <https://forums.pimoroni.com/t/need-to-cancel-the-order/1355>\
**Category:** Support\
**Created:** [December 9, 2015, 7:11pm UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355 "2015-12-09T19:11:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![hilal](https://avatars.discourse-cdn.com/v4/letter/h/bbce88/32.png) [@hilal](https://forums.pimoroni.com/u/hilal)\
**Post date:** [December 9, 2015, 7:11pm UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355/1 "2015-12-09T19:11:49Z")

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Hi ,  
I have just purchase about 5 of raspberry pi cases thought it was the card itself  
can I cancel the order

thanks

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**Author:** ![jon](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jon](https://forums.pimoroni.com/u/jon)\
**Post date:** [December 9, 2015, 8:08pm UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355/2 "2015-12-09T20:08:14Z")

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Can you give me your order number please?

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**Author:** ![hilal](https://avatars.discourse-cdn.com/v4/letter/h/bbce88/32.png) [@hilal](https://forums.pimoroni.com/u/hilal)\
**Post date:** [December 11, 2015, 10:03am UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355/3 "2015-12-11T10:03:43Z")

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Oder number is  
#PI40365

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**Author:** ![jon](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jon](https://forums.pimoroni.com/u/jon)\
**Post date:** [December 11, 2015, 2:13pm UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355/4 "2015-12-11T14:13:59Z")

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Hi! I’m afraid that order has already shipped. If you return it to us unopened then we can cancel and refund the order!

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**Author:** ![hilal](https://avatars.discourse-cdn.com/v4/letter/h/bbce88/32.png) [@hilal](https://forums.pimoroni.com/u/hilal)\
**Post date:** [December 11, 2015, 6:09pm UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355/5 "2015-12-11T18:09:02Z")

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Thanks for reply  
I have sent it back today in the same packing box.  
How you will notify me when you get it back ?  
regards  
HIlal

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**Author:** ![jon](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jon](https://forums.pimoroni.com/u/jon)\
**Post date:** [December 12, 2015, 8:14pm UTC](https://forums.pimoroni.com/t/need-to-cancel-the-order/1355/6 "2015-12-12T20:14:06Z")

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When we get it back we’ll refund and cancel the order. You will receive an e-mail to confirm!