# Not received my Pi **URL:** \ **Category:** Support\ **Created:** [March 29, 2016, 2:54pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159 "2016-03-29T14:54:58Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![rbierig](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rbierig](https://forums.pimoroni.com/u/rbierig)\ **Post date:** [March 29, 2016, 2:54pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/1 "2016-03-29T14:54:58Z")
Hi all, I have not received my order (RP 3) which was shipped on the 16th of March. I have send direct email to support, and also complete a form here. Both have no response. I provided my order number in both cases. Please advice what else I can do. Best, Ralf Bierig ---
**Author:** ![rbierig](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rbierig](https://forums.pimoroni.com/u/rbierig)\ **Post date:** [March 29, 2016, 2:58pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/2 "2016-03-29T14:58:29Z")
I would also like to add that it is difficult to contact Pimoroni as I cannot find any phone number for such things. I wonder how this usually works… Best, R. ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [March 30, 2016, 12:18pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/3 "2016-03-30T12:18:02Z")
Ahoy, I’ve just responded to your email. Sorry for the delay- all the holidaying around Easter has set us back a little! ---
**Author:** ![rady](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@rady](https://forums.pimoroni.com/u/rady)\ **Post date:** [April 4, 2016, 2:28am UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/4 "2016-04-04T02:28:58Z")
i am in same situation. no pi no conctact. nothing just my money was gone. ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [April 4, 2016, 11:32am UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/5 "2016-04-04T11:32:30Z")
@rady we received your email at 7:52PM on Friday, at which time we’d all departed for the weekend. I’ve updated the contact page with working hours to better communicate this. ---
**Author:** ![rady](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@rady](https://forums.pimoroni.com/u/rady)\ **Post date:** [April 5, 2016, 10:51pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/6 "2016-04-05T22:51:27Z")
waiting…2business days…and nothing! ---
**Author:** ![rbierig](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rbierig](https://forums.pimoroni.com/u/rbierig)\ **Post date:** [April 6, 2016, 3:43pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/7 "2016-04-06T15:43:12Z")
I responded to this email long time ago confirming that I have no received it. What else do you need? ---
**Author:** ![rbierig](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rbierig](https://forums.pimoroni.com/u/rbierig)\ **Post date:** [April 6, 2016, 3:45pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/8 "2016-04-06T15:45:54Z")
You have added contact hours but no phone number. Seeing how you work, i understand that you prefer the distance of email. Please advice what you would do, if you order, you money has been taken and you have not been helped for a month. What would you do? Ralf ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [April 6, 2016, 4:01pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/9 "2016-04-06T16:01:52Z")
Ahoy, I responded to your email some 7 days ago and handed it over to the shop team. I’m sorry they haven’t got back to you yet. I’ve duly prodded them. Our response, when dealing with missing Royal Mail deliveries, would often be to wait 21 days- things can go temporarily missing and spontaneously turn up- but since it’s already been that long I’ve no doubt a replacement package will be shipped to you promptly. ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [April 6, 2016, 4:03pm UTC](https://forums.pimoroni.com/t/not-received-my-pi/2159/10 "2016-04-06T16:03:19Z")