# Order Information

**URL:** <https://forums.pimoroni.com/t/order-information/2788>\
**Category:** Support\
**Created:** [August 4, 2016, 10:07am UTC](https://forums.pimoroni.com/t/order-information/2788 "2016-08-04T10:07:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cmad](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@cmad](https://forums.pimoroni.com/u/cmad)\
**Post date:** [August 4, 2016, 10:07am UTC](https://forums.pimoroni.com/t/order-information/2788/1 "2016-08-04T10:07:31Z")

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Ahoy Pimoroni,

This past Monday I ordered “some” things and chose UPS shipping since I’m going on a trip tomorrow afternoon and would love to take a couple of things with me. Last time I ordered (30th May) it was dispatched on the same day but this time it’s taking a lot longer. I also tried contacting support through e-mail but with no success. Is there something wrong or is it just a busy time?  
Order #Pi102165

Best Regards,  
Carlos

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**Author:** ![RogueM](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/roguem/32/311_2.png) [@RogueM](https://forums.pimoroni.com/u/RogueM)\
**Post date:** [August 4, 2016, 2:21pm UTC](https://forums.pimoroni.com/t/order-information/2788/2 "2016-08-04T14:21:36Z")

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I’ll check now, but if you haven’t received any confirmation of dispatch it might not make it in time. But yes, those are busy times, we just had a weekend of promos and that inevitably has an impact on the turnaround I’m afraid.

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**Author:** ![cmad](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@cmad](https://forums.pimoroni.com/u/cmad)\
**Post date:** [August 5, 2016, 2:20pm UTC](https://forums.pimoroni.com/t/order-information/2788/3 "2016-08-05T14:20:35Z")

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Thanks for the reply @RogueM and your hard work (and of all the Pimoroni crew), you guys still sent it yesterday and everything got here safely before lunch.  
Here’s a pic of the loot for those wondering: [https://twitter.com/cmadiogo/status/761538261550501890](https://twitter.com/cmadiogo/status/761538261550501890)

(I believe you can now close the thread)

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**Author:** ![RogueM](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/roguem/32/311_2.png) [@RogueM](https://forums.pimoroni.com/u/RogueM)\
**Post date:** [August 5, 2016, 10:01pm UTC](https://forums.pimoroni.com/t/order-information/2788/4 "2016-08-05T22:01:09Z")

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Closed on August 5, 2016, 10:01pm UTC