Pi3b+ problem


#1

Boots fine, but at the “Welcome to Desktop” prompt, isn’t recognising my mouse and keyboard.

If I press shift to enter the restore options, mouse and keyboard work fine.

I notice that if I move my mouse, the ‘Next” button will discolour…but cannot be clicked.

Any suggestions?


#2

image

This is where I’m stuck…


#3

Your stuck ,or the Pi is stuck …if its the Pi thats stuck ,what version of Pi are you using ,if pi3 or 3+ i would suggest re-imaging your SD Card


#4

3+, and already done, which HAS fixed the problem…but I’m a bit annoyed as the card was bought from pimoroni supposedly to make things quicker…but ended up costing me a day. I’ll be asking for a refund.


#5

That’s frustrating, sorry. Our SD cards are cloned and verified by a professional SD duplicator in-house but to quote Bunnie (https://bunniefoo.com/bunnie/sdcard-30c3-pub.pdf) “You are not storing data, you are storing [a] probabilistic approximation of your data.”

It’s possible it corrupted when first booted (seems to happen to everyone but me), but we’ll never know. Still worth dropping support a line to see what they say.


#6

I’ve been offered a refund if I return it. Will do so.