# Raspberry Pi Camera mount problem

**URL:** <https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492>\
**Category:** Support\
**Created:** [February 28, 2015, 7:11am UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492 "2015-02-28T07:11:38Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Superrei](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@Superrei](https://forums.pimoroni.com/u/Superrei)\
**Post date:** [February 28, 2015, 7:11am UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492/1 "2015-02-28T07:11:38Z")

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Dear Support,

Just received my Pi camera mount today. I found that the second plate is a little too think. So it does not fit into the slots in first plate. The first plate even cracked if I try to force it into the slot. Can you send a replacement to me? Thanks.

Alex Hui

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**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\
**Post date:** [February 28, 2015, 11:14pm UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492/2 "2015-02-28T23:14:08Z")

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Sorry about that! This sometimes happens due to the Perspex tolerances which can be enough to throw off the Camera mounts tight fit in rare circumstances. Pop us an email with your details and I’m sure we can sort you out!

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**Author:** ![Superrei](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@Superrei](https://forums.pimoroni.com/u/Superrei)\
**Post date:** [March 5, 2015, 8:25am UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492/3 "2015-03-05T08:25:39Z")

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Dear Support,

I sent a message to the support requesting a replacement a few days ago, but I get no response. Is there any other channel can handle this? Thanks.

Regards,  
Alex Hui

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**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\
**Post date:** [March 5, 2015, 9:28am UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492/4 "2015-03-05T09:28:35Z")

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I dug up your support ticket and it looks like we replied yesterday at 9:35. Rest assured that a replacement should be on its way soon!

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**Author:** ![Superrei](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@Superrei](https://forums.pimoroni.com/u/Superrei)\
**Post date:** [March 9, 2015, 7:57am UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492/5 "2015-03-09T07:57:43Z")

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Yes, I got the reply. Hope the replacement will work for me. Thanks.

Regards,  
Alex Hui

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**Author:** ![Aoraki](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Aoraki](https://forums.pimoroni.com/u/Aoraki)\
**Post date:** [July 25, 2015, 5:07am UTC](https://forums.pimoroni.com/t/raspberry-pi-camera-mount-problem/492/6 "2015-07-25T05:07:44Z")

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Hi I have had a similar problem but when trying to snap the support base onto the camera mount the side arm snapped off.

Cheers,  
Simon