Raspberry pi return- no response from Cust service no tel #

I have been trying to reach someone since December and Am not getting replies to my emails! there is no telephone number to call. I was told to return our pi as the USB ports were not working. I did so and the package was signed for on December 12th and despite numerous emails I have not heard anything. please could someone contact me as it has been other a month now. grace.rice@gmail.com

Ahoy! I’ll get this looked into for you ASAP. Sorry for dropping the ball!