# The USB-C connector is broken **URL:** \ **Category:** Support\ **Created:** [December 11, 2019, 3:51pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418 "2019-12-11T15:51:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Lullukka15](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@Lullukka15](https://forums.pimoroni.com/u/Lullukka15)\ **Post date:** [December 11, 2019, 3:51pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/1 "2019-12-11T15:51:16Z")
My new Picade USB-C connector is broken, the power cord twisted it off.Can you give me a new Picade X HAT? ![IMG_20191125_204849](https://us1.discourse-cdn.com/flex016/uploads/pimoroni/original/2X/b/b07c0e6e38dab5f4e5936089e28e33deffaeee9d.jpeg) ---
**Author:** ![gadgetoid](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/gadgetoid/32/13_2.png) [@gadgetoid](https://forums.pimoroni.com/u/gadgetoid)\ **Post date:** [December 11, 2019, 3:57pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/2 "2019-12-11T15:57:07Z")
Sorry, I just found this post snared within our forum spam filter. Did you try contacting support? ---
**Author:** ![alphanumeric](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/alphanumeric/32/2729_2.png) [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)\ **Post date:** [December 11, 2019, 4:13pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/3 "2019-12-11T16:13:22Z")
Um, why is there solder all over the place? Like on the power button? Did you try to solder it back on or something? ---
**Author:** ![Lullukka15](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@Lullukka15](https://forums.pimoroni.com/u/Lullukka15)\ **Post date:** [December 11, 2019, 5:38pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/4 "2019-12-11T17:38:10Z")
Yes, I tried soldering the power plug,but i got the new Picade X HAT and it works fine ---
**Author:** ![alphanumeric](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/alphanumeric/32/2729_2.png) [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)\ **Post date:** [December 11, 2019, 8:04pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/5 "2019-12-11T20:04:06Z")
That other one may still be usable. If you clean off the excess solder so none of the solder pads are shorted together, you could feed +5V in via those two solder pads marked + and - by the 5V 3A. label. ---
**Author:** ![Lullukka15](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@Lullukka15](https://forums.pimoroni.com/u/Lullukka15)\ **Post date:** [December 11, 2019, 9:55pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/6 "2019-12-11T21:55:40Z")
> [@alphanumeric](#): > > hat other one may still be usable. If you clean off the excess solder so none of the solder pads are shorted together, you could feed +5V in via those two solder pads marked + and - by the 5V 3A. label. thanks for the tip, i can try it ---
**Author:** ![evilpete](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/evilpete/32/10157_2.png) [@evilpete](https://forums.pimoroni.com/u/evilpete)\ **Post date:** [October 4, 2023, 12:49am UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/7 "2023-10-04T00:49:29Z")
Same thing happened to me… I am wondering if I should get a usb-c breakout board and solder to the “5V + -” pads ![picade_pwr](https://us1.discourse-cdn.com/flex016/uploads/pimoroni/original/2X/c/cb4db4b8433e786108ac1a2b6ce66379654bcbc1.jpeg) ---
**Author:** ![Jajabinx35](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@Jajabinx35](https://forums.pimoroni.com/u/Jajabinx35)\ **Post date:** [January 4, 2024, 4:23pm UTC](https://forums.pimoroni.com/t/the-usb-c-connector-is-broken/12418/8 "2024-01-04T16:23:08Z")
I broke a few. In the end, I used arydite glue and it’s sturdy now.