# Tufty2040 - device is busy or does not respond **URL:** \ **Category:** Support\ **Created:** [December 14, 2022, 4:03pm UTC](https://forums.pimoroni.com/t/tufty2040-device-is-busy-or-does-not-respond/20976 "2022-12-14T16:03:04Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![pjfpotter79](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/pjfpotter79/32/9295_2.png) [@pjfpotter79](https://forums.pimoroni.com/u/pjfpotter79)\ **Post date:** [December 14, 2022, 4:03pm UTC](https://forums.pimoroni.com/t/tufty2040-device-is-busy-or-does-not-respond/20976/1 "2022-12-14T16:03:05Z")
Hello, complete beginner to the 2040. Getting this error message in Thonny. Device is busy or does not respond. Your options: - wait until it completes current work; - use Ctrl+C to interrupt current work; - reset the device and try again; - check connection properties; - make sure the device has suitable MicroPython / CircuitPython / firmware; - make sure the device is not in bootloader mode. Followed Hel Gibbons getting started tutorial. It worked once, never worked again. Have tried Control+C, and tried stopping and starting, turning off and on again etc. Have not tried reinstalling software. Thanks! ---
**Author:** ![alphanumeric](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.pimoroni.com/alphanumeric/32/2729_2.png) [@alphanumeric](https://forums.pimoroni.com/u/alphanumeric)\ **Post date:** [December 15, 2022, 8:55am UTC](https://forums.pimoroni.com/t/tufty2040-device-is-busy-or-does-not-respond/20976/2 "2022-12-15T08:55:49Z")
Scroll down to the Resetting Flash Memory part and there is a flash\_nuke.uf2 file that will erase everything and let you start over fresh. [Raspberry Pi Documentation - Raspberry Pi Pico and Pico W](https://www.raspberrypi.com/documentation/microcontrollers/raspberry-pi-pico.html) Put it in boot mode, then drag and drop it to your Tufty in file explorer. Then do the same for the Tufty uf2 file.