Inky pHAT not changing from shipped image

Support
1

Hi, I’m having trouble getting my Inky pHAT to change from the inkyphat image

When I run the provided example code for the Inky pHAT on a raspberry pi 3b I get the response

python3 name-badge.py --type "auto" --colour "red" --name "Inigo Montoya"
Inky pHAT/wHAT: Hello... my name is:

Use Inky pHAT/wHAT as a personalised name badge!


Detected Red pHAT (SSD1608)

Debug that may be useful

pip3 show inky
Name: inky
Version: 1.3.2
Summary: Inky pHAT Driver
Home-page: http://www.pimoroni.com
Author: Philip Howard
Author-email: phil@pimoroni.com
License: MIT
Location: /home/pi/.local/lib/python3.7/site-packages
Requires: numpy, smbus2, spidev
Required-by:

SPI and I2C are both enabled, I reseated the ribbon cable and the hat looks to be connected correctly

2

How did you install the software for it? If I remember right there was some oddness where software was updated and then the old version caused problems for people. Perhaps try the install method here: GitHub - pimoroni/inky: Combined library for V2/V3 Inky pHAT and Inky wHAT.

3

I installed using pip3 on that page, it looks like my version matches the latest release but it still doesn’t work

4

In that case, you best bet might be to email Support[at]Pimoroni.com, or @ some of the developers here.

5

After reinstalling Raspberry pi os on my pi and going through all the steps again it worked.

No idea why but very happy :)

6

Thank you for your help