Problem with my badger 2040

Support
1

Hello !

I buy a badger 2040.

It’s a good product (especially the e-ink screen !) but I have a problem.

Connection to a USB port is very uncertain: the 2040 badger is rarely recognized in the Thonny or MU app.

It’s so difficult to create with it …

I tested with different Apple computers:

  • MacBook Air Apple Silicon (macOS Ventura)
  • Macbook Air Intel (macOS Monterey)

I also tried several methods to make the connection without improving the situation.

Thanks in advance for your help!

2

Have you tried different cables? My experience is that sometimes MCUs are very picky. Try a good data cable as short as possible.

3

Thank for your reply !

I also tried with different cables: this did not solve the problem.

Another soluce ?

4

Can you inspect the usb-c plug on the Badger with a magnifying lens for any problems? These plugs don’t have a good record. There were reports here of the plug falling off for a Tufty2040 and Pimoroni confirmed it was a hardware problem.

Does the Mac have something like a system-log? On Linux I can see plug and unplug events of usb-devices in the log. I once had a faulty device and it was constantly plugging/unplugging.

5

I inspect the usb-c plug on the Badger with a magnifying lens : I don’t look problem.

I don’t know if macOS have a system-log.

I buy a new small cable (10 cm) : I have the same problem.

6

Hello

The technical service think that is a faulty hardware because I have not having this problem with other boards and other cables.

A replacement Badger sent out for me as soon as we can.

Thank you for your help !

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