Dear Support,
Just received my Pi camera mount today. I found that the second plate is a little too think. So it does not fit into the slots in first plate. The first plate even cracked if I try to force it into the slot. Can you send a replacement to me? Thanks.
Alex Hui
Sorry about that! This sometimes happens due to the Perspex tolerances which can be enough to throw off the Camera mounts tight fit in rare circumstances. Pop us an email with your details and I’m sure we can sort you out!
Dear Support,
I sent a message to the support requesting a replacement a few days ago, but I get no response. Is there any other channel can handle this? Thanks.
Regards,
Alex Hui
I dug up your support ticket and it looks like we replied yesterday at 9:35. Rest assured that a replacement should be on its way soon!
Yes, I got the reply. Hope the replacement will work for me. Thanks.
Regards,
Alex Hui
Hi I have had a similar problem but when trying to snap the support base onto the camera mount the side arm snapped off.
Cheers,
Simon