DoT3k - Issue?

Support
1

Hi to all

I’ve recently received my Display-O-Tron 3k and have set it up following the information from the Git repository, however I have noticed that when I run backlight.rgb(255,255,255) the far right LED has a blue hue (I was expecting it to be bright white like the other 2 LED’s) and seems to flicker on / off after a few seconds.

As I’m a new user I cannot attach a photo of the issue - but i’ve uploaded a copy of the photo to here http://i60.tinypic.com/2zsyxy9.jpg if this helps illustrate my issue.

Has anyone else experienced this? I am doing something wrong or does my board have an error?

Any help would be greatly appreciated.

Cheers

Steve.

2

Hey Steve,

Sounds like a fault with the unit - can you confirm your order number and we’ll arrange a replacement for you!

3

Hi Jon

Thanks for the prompt reply - my order number is 14970.

Cheers

Steve.

4

Got it, are we OK to send a replacement to the same address?

5

Yeah that would be great. Do I just send the faulty board back to your main address or is there a return envelope / RMA procedure?

6

If you’re OK to drop it in an envelope and send to the address on our website that would be much appreciated!

7

Hi Jon

Thanks for all your help - I received the replacement DOT3K last week and it works lovely.

I’ve only just had a chance to drop the original DOT3K in the post back so you should get this in the next couple of days.

Thanks again for all your help - fantastic products and great customer service - can’t wait to see what other new products you guys bring out :)

8

Thanks Steve! Plenty more to come, I promise… :-)