Hi to all
I’ve recently received my Display-O-Tron 3k and have set it up following the information from the Git repository, however I have noticed that when I run backlight.rgb(255,255,255) the far right LED has a blue hue (I was expecting it to be bright white like the other 2 LED’s) and seems to flicker on / off after a few seconds.
As I’m a new user I cannot attach a photo of the issue - but i’ve uploaded a copy of the photo to here http://i60.tinypic.com/2zsyxy9.jpg if this helps illustrate my issue.
Has anyone else experienced this? I am doing something wrong or does my board have an error?
Any help would be greatly appreciated.
Sounds like a fault with the unit - can you confirm your order number and we’ll arrange a replacement for you!
Thanks for the prompt reply - my order number is 14970.
Got it, are we OK to send a replacement to the same address?
Yeah that would be great. Do I just send the faulty board back to your main address or is there a return envelope / RMA procedure?
If you’re OK to drop it in an envelope and send to the address on our website that would be much appreciated!
Thanks for all your help - I received the replacement DOT3K last week and it works lovely.
I’ve only just had a chance to drop the original DOT3K in the post back so you should get this in the next couple of days.
Thanks again for all your help - fantastic products and great customer service - can’t wait to see what other new products you guys bring out :)
Thanks Steve! Plenty more to come, I promise… :-)