Tufty 2040 arrived DOA – troubleshooting attempts

Support
1

Hi all,

I just received my first Tufty 2040 and unfortunately it seems to be dead on arrival. Here’s what I’ve tried so far:

Symptoms:

  • When plugged into USB-C, no backlight, no LED, and the PC does not recognize any device (no USB sound, no RPI-RP2 drive).

  • Tried multiple USB ports and cables (all confirmed to work with other devices).

  • Held BOOT while plugging in to enter bootloader mode — still nothing.

  • Tested with a the battery back, still no power to the board.

What I tried:

  • Different USB-C cables (data + power).

  • Different PCs and USB ports.

  • Holding the BOOT button for bootloader mode.

  • Using the battery pack to power the board directly.

At this point, the board shows no signs of life and I suspect it’s a hardware fault.

Has anyone else experienced a Tufty arriving completely dead? Any additional troubleshooting steps I could try before contacting Pimoroni support?

Thanks in advance!

2

The Tufty has a pwr button. You need to press it to turn it on. See Getting Started with Tufty 2040

3

I read the guide, I’ve tried, since the screen doesnt power on, could you let me know if the led should light up once the power is connected?

4

If you plugged in power trying various methods, cables, and whatnot, than pressing the power button on the back and nothing…. yeah it doesn’t look promising. Usually, as I have two Tuffy’s, they should turn on and display a menu of built-in apps to run.

5

I’d contact support – they are really good about helping people out.

6

appreciate it, seems like it’s DOA

7

I wasn’t sure, since in your “What I tried” list, there was nothing about pressing the power-button.