DO NOT BUY IN THIS STORE IF YOU ARE FROM EUROPE! I order about 180 euros in electronic parts and the total import duty/tax that I needed to pay is 160 euros! this is absurd, I have ordered electronic items from the US of 200 dollars and the tax was never above 40 euros. I totally regret buying from Pimoroni.
But is that actually Pimoroni’s fault? I’m not meaning to dismiss your concern’s, just maybe putting it in perspective.
I’m on the other side of the big pond, I live in Canada eh. If it goes by currier I pay duty etc. If it goes by snail mail (Royal mail / Canada Post) I don’t. I don’t pay nearly what you paid, but its a good chunk of change, exchange rate and JST etc.
It works the other way as well. I wish Pimoroni could act as agents for Adabox from Adafruit. I would like to get them in UK but the add-on are massive.
I just recently got an Order from Adafruit, I spent about 200 Canadian. Paid another 80 bucks in duties etc. Ouch, =(
Where in Europe are you importing the goods?
I live in Leicester in the UK
I’m in New Scotland ;)
Fellow European resident here (Spain). I would recommend that pimoroni add a notification for orders going out to Europe. I can’t remember the exact numbers, but I remember my last order was something like 40€ of goods and 15€ on custom charges. The problem is that here in Spain, there’s a fixed processing fee alongside the percentage charge on the value of the goods, which the Spanish post office charge you automatically…
I’m actually self-employed in Spain and have experience selling online. I wonder if pimoroni would be interested in working with me as a distributor.
Things should go more smoothly nowadays:
We are now registered with the IOSS in the EU. For all orders with a value of €150 or less (excluding shipping) we will collect VAT when you place your order at your local VAT rate.
This means that couriers will no longer need to collect VAT at the border which was the cause of a lot of the delays we’ve seen.
Now, VAT is one thing and customs clearance another…
I was thinking of ordering but might reconsider. Anyone got recent experience of deliveries to the EU for a value under 150 EUR?
You could consider asking customer service how it works now. I am pretty sure my last order was after this change and it was still expensive.
Hi, just in case anyone else sees this, my last package from the UK [not from pimoroni] got a processing charge of around €25 in total from the Spanish post office. This is purely the processing fee from the Spanish post office - not VAT or anything else. It is outrageous, of course.