Broken ribbon cable for LCD screen

Support
1

Hi. I managed to break the ribbon cable for my LCD screen. Is it possible to buy new ones?

pimoroni_ribbon
pimoroni_ribbon1512×2016 240 KB

2

Hello, I have the same issue. I purchaseda Pimoroni HDMI 10" IPLS LCD Screen Kit - 1024 x 768 PID: 4337 via the adafruit website on Dec. 8, 2023.

The cable that connects from the graphic board to the monitor panel (LVDS connector?) has broken. The metal attachment detached from the ribbon (see pictures below)Where can I find an exact replacement? Is it possible to get a longer cable which uses the same interface? Or easily create one?

The folks at adafruit said that I must contact Pimoroni directly in order to get technical support for this product.

Please assist! This is for a project which must be completed in 2 weeks. We cannot find a replacement cable anywhere.
Geographically, we are located in Los Angeles, CA, USA.

Thank you.

Broken-Ribbon-with-Board
Broken-Ribbon-with-Board800×899 170 KB

3

Here is another image showing the broken cable. I had not used the cable very much before it broke.

Broken-Ribbon-Attachment
Broken-Ribbon-Attachment800×528 54.7 KB

4

Does anyone have guidance on this issue? Shall I start a new leader topic?

5

There is this option.
Contact Us for Raspberry Pi Technical Support - Pimoroni

6

Try emailing support directly. They were very helpful.