Dead led on Galactic Unicorn

Support
1

Hi,
I’ve got a dead pixel on a Galactic Unicorn that I got at the end of October. I’m not sure if it was there from the start or has failed over time as I’d bought 2 and can’t recall having checked both at the time, only 1 has been used infrequently (first time turning it on this year).

I’ve just checked with one of the built in apps, is there anything else I can do to debug/possibly fix the problem?

Here’s a video, pixel impacted is the 2nd row from the bottom, 3rd column from the right.

When I say dead I mean one of the RGB channels seems broken sorry.

All the best,
John

2

Video doesn’t play for me. All I get is “your video will be ready soon” and an endless blue ring cycling.

3

Weird not sure why that wouldn’t play, I’ve popped it on YouTube for the moment instead.

4

Video is working now. Yeah looks like one LED has one color not working. I had a Unicorn Hat HD that did that. One RGB LED would not light up RED. I caught mine early, within the 30 day period and got a free replacement.

5

Drop support@pimoroni.com a message with a link to the video or this thread and they should be able to help :)

6

Just to add to the thread, ive also got one where a pixel has died, out of the 30 days period - one of my pixels only displays red…

Andy

8

Drop an email to support@pimoroni.com anyway and we’ll do our best to help :)

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