Inky hat 13 inch - only half of the screen works

Support
1

Hi All

First time user of epaper. I purchase the inky impression 13inch recently and have been trying it out by directly plugging in the Pi zero 2 W directly to it.

Today I refreshed the screen and found that only the bottom half works. The very edges of the top part refreshes but the rest of the half doesnt.

I hoping someone could help.

I tried refreshing the screen multiple times but no luck. Its the exact half of the screen.

81776
817761920×3410 940 KB

Thank you in advance.

2

Posting the code your running may help sort it out?
Use the Preformatted Text </> option.

3 
from inky.auto import auto
from PIL import Image
import time
d = auto()
d.setup()
img = Image.new('RGB', (1600, 1200), (255, 255, 255))
d.set_image(img)
d.show()
# Result: only bottom half clears to white. Top half unchanged.

This what i used to refresh.
it still not working

4

Now the screen doesnt even respond anymore.

5

My suggestion: contact support for a replacement. This does seem like a hardware problem.

6

I did. Thank you for the advice.