I wasn’t really sure where to post this, so I apologise if it’s in the wrong forum.
After reading a glowing review about how great they are and easy to set up in the RaspberryPi mag, I bought a Mote light, cable and MotePhat for my Pi3, thinking it would be fun for my interested 13yr old to get into. Wrong.
Firstly, there’s no documentation with the package that arrives. Nothing at all. A trawl through this site reveals a page about getting started with the mote lights, but isn’t specific to the motephat board and didn’t work.
After a lot of reading and googling and basically a couple of hours having to do the legwork, I THINK what you are supposed to do is:
Solder the 40 pins on the plastic header to the board.
Install Python libraries for the Motephat.
Activate an i2c something or other which I found on yet another website. Yours mentions it in passing at the bottom of one page, something about how none of this will work unless you activate the i2c whatever it is.
Spot a post on your site from someone else who mentions running the test.py script. Erm, what?? Where is it? Why isn’t it documented anywhere???
So, with very poor soldering skills and absolutely no documentation on your site to explain pre-purchase that I would have to do this, I try my best to solder the 40 pins in place. Did it work? Nope. I have no idea whether I have dry joints or whether one of them isn’t quite done properly because I’m not an expert solderer and don’t have a magnifying glass handy to examine the ridiculously small pins.
Seriously, couldn’t you sell these ready done? I’d even have paid more quite happily. Instead, I’ve probably ruined the board and effectively wasted £5 and many hours trying in vain to figure out what to do with all this stuff you sent me.
Needless to say, my 13yr old was totally lost. This was supposed to be for his benefit to get him into the Pi and Python coding.
So, I officially give up and will relegate the kit I bought to a box or the bin as it was a complete waste of time and money.
Please take all this as constructive criticism. Yes, I’m incredibly frustrated by your products and the total lack of help in the form of beginners documentation. Would it have been that difficult to include even a single printed sheet saying…do this, go here and do that, solder this etc. It’s not rocket science, is it?
If all the docs I need, as a complete beginner, are available somewhere here with step by step, novice oriented instructions on what exactly you’re supposed to do with this kit, I apologise. However, you’ve put them somewhere so well hidden that I gave up searching your site after 90 very frustrating minutes once I’d opened the package and realised I’d bought something not for new Pi hobbyists, but for experience soldering experts and people who not only know Python, but what do with daughter boards.
There isn’t even a single instruction anywhere I can find to tell me which way around the mote board is supposed to be connected to the Pi. Seriously??
Apologies for the tone of this post, but I am absolutely floored at just how hard all this has been. I spent 6hrs yesterday trying to get it working and reading numerous posts on various websites. It really shouldn’t be this hard and with some minor effort on your part, doesn’t have to be.
I tried, but it’s too difficult without support from the company who makes it. I’m a novice. I’m not good at soldering. I just have no clue whether I’ve even done any of this correctly or missed something stupidly obvious because I’ve been left to guess and work it out.