News about my order



I’ve done a purchase on 26 of May and I had the confirmation and the mail with the shipment confirmation also, but we are on 14 of June and I have no news. I went 3 times to the post office to see if they know something, but seems they don’t. Do you have a way to know where is my order? #PI73554

Thank you!



Anyone from support team can tell me about my order? Tomorrow will pass 3 weeks after I ordered my stuff…


I’ll investigate when I hit the floor, thank you for your patience!


Hi there,

I’ve just replied to your ticket, not sure what’s gone awry but that order should definitely be with you by now. We’ll get a replacement out to you today, you’ll receive an updated tracking number by email later on when it ships.

Hope that helps, cheers,