Hello, I bought 3 On/Off Shims from you guys back on 5/8/2017 (order PI191653). I just installed the third one yesterday (finally) but this one seems to have a bad USB port. If I have a power cord plugged into it, it won’t work unless I put pressure on the cable in just the right place (like if I push the cord down so the back of it comes up).
My question is: have you guys had reports of this? Maybe a bad batch of these things that can be easily fixed by me somehow? I don’t see anything noticeably different between this one and a working one if I compare them side-by-side.
I’ve included some images, but I don’t see anything obvious. I might just try to pinch the metal housing with pliers and hope that its just not tight enough right now to keep the cable connected where it should be. But do you guys have any suggestions before I do that? Anything that you see in the pictures that might indiciate what the problem is?
Btw the left one in the pic is the bad one (the dusty right one has been working strong in my garage for months).
PS, ugh, new users can only put one pic per post…