Yesterday I received my Pico Enviro+ Pack (PIM635) I bought with a local Dutch Pimoroni distributor (Kiwi Electronics).
After going through the extensive and very usefull documentation on the Pimoroni site I got almost everything working (Sensors work fine). Except the screen. I don’t get it to work.
What I tried:
Followed instructions on getting-started-with-pico page.
Might be worth giving the screen connector on the back of the pack (that’s this silver connector with rounded corners in the middle of this photo) a poke in case it’s been jiggled out of place during transit?
It’s probably also worth checking that the soldering on your Pico’s header is making a solid connection - happy to take a look if you post a photo?
All looks fine to me (the screen being slightly raised at the edge where the ribbon cable goes in is normal).
If you drop a message to support via this form with a link to this thread and some proof of purchase from Kiwi they should be able to sort out a replacement for you.