How do I get response to order queries

Support
1

No response to emails or contact us form re order #PW8447

2

for really urgent problems. support@pimoroni.com

3

No response from that email address either - any further suggestions?
I have tried posting on Facebook page, using facebook messenger, emailing support@pimoroni.com, emailing wholesale@pimoroni.com
There appears to be no phone number to call!
No response for 5 days

4

Hey! Are you sure that the emails are not in the junk folder? Try getting through to them on trustpilot through a review: Pimoroni Reviews | Read Customer Service Reviews of shop.pimoroni.com. And also do here: Pimoroni Reviews | Read Customer Service Reviews of pimoroni.com. Make sure at that second link to select let pimoroni know about your review.

Hope this helps!

Alex! :)

5

Also, Try discord: https://discord.gg/hr93ByC. Their phone number is here: 0114 270 6447

Hope if my previous post didn’t work, this does!

Alex :)

6

You are a star - the phone worked!

Not sure why they don’t respond to any other channels of communication but anyway our goods will hopefully be shipped tonight now.

Jim Smith

7

Thanks! I’m happy to help! I don’t know where I got the phone from - it was in one of my posts I made last year.

Alex