Just double check to make sure that "# Use a basic GPIO backlight driver with on/off support dtoverlay=hyperpixel-gpio-backlight"is definitely in your config.txt file.
You can find it in /boot.
This line should enable the generic backlight driver, so it’s possible that in your case it’s never being enabled.
Also, double check your GPIO connections to make sure they’re all making good contact!
I’ve seen a couple with non-functioning backlights, but I’m not sure how they slip through since we’re testing the displays very thoroughly before shipping and the backlight isn’t particularly delicate. I have a display that I’ve removed from its metal shielding and separated into layers and the backlight still works.
Still, do double check that there isn’t something wrong with your backlight pin (BCM 19 iirc) and also verify you don’t have any other software which could be running and claiming this pin for its own purposes. If all else fails, let us know and we’ll sort out a replacement.
Hey Gadgetoid, thank you for your answer! Just tell me, logic level should be high on BCM19 in order for backlight to be ON? I’ll check with scope, so I will eliminate “software” problems for sure…