Hello,
I have placed my order on 29th September and yet to date, 15 days after - I haven’t received the order. To makes things worse, the support team is not answering my emails (I have already sent 3). Can you kindly check and get back to me?
Order ref: #PI352604
Thank you
Thomas
What shipping option did you pick, Royal Mail tracked and signed etc?
And where do you live, Country wise etc.
I used to use the Royal Mail tracked and signed option, it would take at least 2 weeks to get to me here in Canada. Lately I’ve been using the Shipped (International Standard (5-10 business days)) and it gets here quicker, usually around the 10 days or so. Sometimes quicker, 7 days or so.
Dear alphanumeric,
Thank you for your reply. I choose Royal Mail (not tracked) and I live in Malta. Unregistered Mail from the UK usually takes 3-7 working days. But I’ve been waiting for more than 2 weeks now, with no reply from the support team.
I had one order take a really long time. Pimoroni was just about to resend it when it arrived. I think it was 20 days or something. In my case I blame Canada Post for the delay. They won’t track it either. Once my package leaves the UK the Royal mail tracking pretty well stops until its actually delivered and I sign for it. Then it finally gets updated.
It kind of sucks but I think you may just have to wait it out a little longer. They may be waiting to see if its actually really lost or just really late?
I’ve used the contact us link on the shop page a couple of times and always got a reply? Sometimes its a day or so latter, but they get back to me. I think it kind of depends on what the issue is?
I guess I have to wait a little longer.
Someone from Pimoroni got back to me, finally :) Thanks for your help.
Hi,
I wonder what happened to your parcel. Have you received it eventually?
Unfortunately I have similar problem with the shipment…
The combination of Royal Mail strikes and Christmas has resulted in pretty big delays for pretty much everything postal in the UK; if it’s international it can be even worse.
Where was it going and how long has it been in flight?
It’s hit or miss, this time of the year. I had an order I placed on Nov 20th that arrived in about 2 weeks. One I placed 2 days latter, I’m still waiting for. Both went by snail mail, International Standard.
I’m on the Other side of the big pond, Nova Scotia, Canada.
Ordered on Nov 30th. Destination: PL. Will wait then. Thank you!
Yeah - international parcels usually arrive within 10 working days under normal circumstances but they can sometimes take up to a month at busy periods. We’ve had a bunch of strike action by Royal Mail in the last month which may well have slowed things down on our side :(
Just got my Nov 22nd order, 4 weeks isn’t bad based on where I am, and how close to Christmas it is.