Pi zero complete starter kit - but missing Pibow Zero


I bought Pi zero complete starter kit. but there isn’t Pibow zero.

Belows are the product detail in your site.

This kit includes:
•Raspberry Pi Zero
•Pibow Zero --> not included…
•2x20 0.1" male GPIO header
•2x20 0.1" male GPIO header right angle
•mini-HDMI to HDMI adaptor
•micro-B USB to USB A female cable
•Official Raspberry Pi power supply
•8GB microSD card

My order number is #PI74790.
Please check it.

Thanks and Regards,

Shoot an email to support@pimoroni.com and they’ll sort it out for you!

I have sent email to ‘support@pimoroni.com’ many times. but still they won’t reply.
What’s problem?
The email address which you told me is correct ?

I’ve just spoken to support and they say that they’ve responded to all of your emails, and that they sent out a replacement on the 13th.

Really? I didn’t receive their reply at all.
Anyway, I will wait for a while.