Hi i received a Pi 5 from Pimeroni at last but the power adaptor port is too small for official Raspberry pi 5 power adaptor.
Its a broken port. Not damaged just design fault by looks. I have never been able to use as cant plug in.
Anyone else have this problem and know how Pimeroni deal with faulty good replacement?
Thanks
Adele Pi Evangelist up to now on journey with pi 1,2,3,4b
Can you post a photo of the âwrong portâ?
Get in touch with Pimoroni, they are very good at dealing with stuff like this
For sure, but a picture would be helpful - itâs unlikely that the Pi 5 has a design flaw and canât be plugged in. I imagine someone would have noticed by now⌠:-)
I donât know what the manufacturerâs quality control is like but my first Pi5 came with the fan connector hanging off and when the replacement arrived one of the usb ports had a small metal tab obstructing the entry, so I had to ease that back with a screwdriver. Anything is possible đ
I can imagine rough handling / shipping could bend some connectors or push one of the little tabs in on the USB ports, but unless the USB C port has got crushed or something, itâs hard to picture a physical block.
Maybe a picture will appear and clarify :)
Yes a photo would certainly help.
Hi so the usb c port not the mini hdmi is a tiny bit too small so the official raspberry pi power adaptor connector doesnt fit into it. Thinks its a usb câŚ. ?
There is no visible damage from postingâŚ
A photo would not show anything as to look at the port it looks finr but when you try to put power adaptor in its not possible to seat
You donât by any chance have the Pi in a case that could be snagging, do you?
I mean, USB C ports are pretty standard, and I canât imagine it being so kinked that it prevents you from plugging something into it, and yet be invisible to the naked eye.
Regardless, if you are sure itâs faulty youâll need to email support (who, Iâm predicting, would also want to see a picture because itâs definitely not a general design flaw, someone would have mentioned by now!)