New Picade Console power not working

Hi all! I just purchased the Picade Console kit from a local store and assembled it. Plugging the USB-C power cord into the Picade X Hat doesn’t work, but plugging directly into the RPi (4B 4GB) allows the system to boot and get through the settings. I installed the Picade software, thinking that might help. The buttons and joystick work, but the plug still doesn’t. The power button also doesn’t work, but I suspect that’s because the power isn’t running through the Hat. Is my Hat just broken, or is there something else I’m missing? Any help is appreciated; thanks!