Not exactly the first post I was envisaging writing but I believe this is fair feedback/criticism.
I placed order on 3rd March (not for a Pi 3). I expected that there might be some delay (I think the site said 1 day at the time of ordering) but it is now 5 days later I haven’t heard a word since placing my order. No apology for the continued delay. Nothing.
That is not exactly a great experience for any customer let alone a first time customer, which I am.
I understand that order volumes will be high due to the Pi3 launch but it is not as if this was unexpected as previous launches would have provided enough experience as to what is likely to happen.
As a comparison, I also placed orders with another PI supplier on 1st and 3rd March and both were despatched and received within two days.
There is no point me ‘losing my rag’ or cancelling orders as that is rather a knee jerk response but it would be nice to have a bit more feedback from you in future as I don’t think that I am the only customer that would appreciate a bit more communication from you.
Thank you for reading.